We’re really sorry if you’ve come across an ad that felt inappropriate or made you uncomfortable. Keeping the game a safe and enjoyable space for everyone is extremely important to us, and we take reports like this seriously.
We work with multiple ad networks and do our best to filter out offensive or misleading content — but sometimes something slips through. You can help us block the problematic ad faster by sharing a few details:
- A screenshot or video of the ad
- The name of the advertiser or product
- The ad network name (usually shown if you tap the small “i” icon in the corner of the ad)
👉 You can also double-tilt your device during the ad and tap the blue icon that appears — it will show full ad info. Take a screenshot of that screen and send it to us!
Please send everything to us via the in-game support chat or email at contact@joyteractive.com. The more information you provide, the faster we can take action and remove the ad.
Thanks for helping us keep the game clean and friendly for everyone!