If you believe you were charged incorrectly or something went wrong with your purchase, we’re here to help make it right.
❗Please contact our support team first — via in-game chat or by emailing contact@joyteractive.com — before requesting a refund through the store. This helps us follow our refund policy correctly and resolve the issue more smoothly for you.
When reaching out, please include:
- A screenshot of your purchase receipt
- The item or pack you purchased
- The reason for the refund request
- A short description of what went wrong (e.g. item not received, accidental purchase, etc.)
We’ll review your case carefully and do our best to resolve it quickly and fairly.