Sometimes purchases may be delayed due to store processing times or connection issues. If you’ve made a purchase and haven’t received it right away, please wait up to 24 hours — it may still arrive.
If the item doesn’t show up after that, don’t worry — we’re here to help!
Please contact our support team via in-game chat or at contact@joyteractive.com, and include:
- A screenshot of your purchase receipt
- The name of the item or pack you bought
Need help finding your receipt? Here’s how:
🛍️ View your purchase history on Android
🛒 View your purchase history on iOS
Once we have the details, we’ll check our system and get back to you as soon as possible.