If the game is freezing, crashing, or lagging, try these steps first:
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Check your internet connection. Try switching between Wi-Fi and mobile data.
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Close other apps. Freeing up memory can improve performance.
- Restart the game. Fully close and reopen it.
- Restart your device. This often solves temporary glitches.
🚫Avoid reinstalling the game — your progress is saved only on your device and will be lost if you delete the app.
Still having issues? We're here to help!
📩 Please contact support via in-game chat or email us at contact@joyteractive.com, and include:
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What exactly happens (freeze, crash, slowdowns)?
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What were you doing in the game just before it happened?
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Does your device heat up during gameplay?
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A screenshot or short video (if possible)
- Your device model and operating system version
The more details you provide, the faster we can find and fix the issue!