If a level isn’t loading properly, try the following steps:
- Check your internet connection. A stable connection is required to load new content.
- Switch networks. If you're on Wi-Fi, try mobile data — or vice versa.
- Try using a VPN. Sometimes this can help bypass regional loading issues.
- Restart the game. Close the app completely and open it again.
- Restart your device. This can resolve background issues affecting the game.
🚫 Important: Do not delete or reinstall the game — this will erase your progress, as it’s saved locally on your device.
If none of the above steps help, please contact our support team:
📩 Email: contact@joyteractive.com
💬 Or use the in-game support chat.
When reaching out, make sure to:
- Mention the specific level that won’t load
- Describe what actions led to the issue
- Include a screenshot if possible
This will help us resolve the problem faster. Thank you for your patience!